Refund & Cancellation Policy

1. Overview

At Pandasdroid Pvt Ltd, we strive to provide the highest quality software development and IT services. This Refund and Cancellation Policy outlines the terms under which refunds may be issued and how cancellations are handled.

2. Service Categories

Our services fall into the following categories:

• Project-Based Services: Custom software development, web/mobile app development
• Retainer Services: Ongoing maintenance, support contracts
• Consulting Services: IT consulting, strategy sessions
• Subscription Services: Monthly/annual service subscriptions

3. Refund Eligibility

3.1 Project-Based Services

• Full refund available if cancellation is made within 48 hours of payment and before work commences
• Partial refund calculated based on work completed if cancelled after project initiation
• No refund after project milestone approval and deliverable acceptance

3.2 Retainer & Subscription Services

• Cancellation effective at the end of the current billing period
• No partial month refunds for monthly subscriptions
• Annual subscriptions: Pro-rated refund available within first 30 days

3.3 Consulting Services

• Full refund if session is cancelled 24 hours in advance
• 50% refund for cancellations within 24 hours
• No refund for no-shows or same-day cancellations

4. Refund Process

To request a refund:

• Submit a refund request via email to [email protected]
• Include your order/invoice number and reason for refund
• Refund requests are reviewed within 5-7 business days
• Approved refunds are processed within 7-10 business days
• Refunds are credited to the original payment method

5. Cancellation Policy

5.1 How to Cancel

• Email your cancellation request to [email protected]
• Call us at +91 7735241313 during business hours
• Written notice required for project cancellations

5.2 Cancellation Fees

• Projects: Payment for completed work plus 10% of remaining contract value
• Subscriptions: No cancellation fee, service continues until period end
• Custom development: As per individual contract terms

6. Non-Refundable Items

The following are not eligible for refunds:

• Third-party software licenses purchased on your behalf
• Domain registrations and SSL certificates
• Cloud hosting fees (AWS, Azure, GCP) paid on your behalf
• Completed and approved project milestones
• Emergency or rush service fees

7. Dispute Resolution

If you are dissatisfied with a refund decision, you may:

• Request a review by contacting our management team
• Provide additional documentation supporting your claim
• For Razorpay payments, you may also contact Razorpay support

8. Payment Security

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit/debit card details on our servers. Your financial information is encrypted and securely transmitted.