Shipping & Delivery Policy

1. Nature of Services

All services provided by Pandasdroid Pvt Ltd are digital in nature and include:

• Custom software development and deployment
• Web and mobile application development
• Cloud solutions and infrastructure setup
• IT consulting and strategy services
• Enterprise automation solutions
• Software maintenance and support services

2. Service Delivery Timeline

Delivery timelines vary based on the type and complexity of the service:

Note: Exact timelines are specified in individual project contracts and may vary based on project scope, complexity, and client requirements.

3. Delivery Methods

Our digital deliverables are provided through secure channels:

• Source Code: Delivered via private Git repositories (GitHub, GitLab, Bitbucket)
• Documentation: Shared via secure cloud storage or project management tools
• Deployed Applications: Hosted on client's preferred cloud infrastructure or our managed servers
• Reports & Analysis: Delivered via email or secure document sharing
• Training Sessions: Conducted via video conferencing platforms

4. Project Milestones

For project-based services, deliverables are structured around milestones:

• Phase 1: Requirements documentation and technical specification
• Phase 2: Design mockups and architecture review
• Phase 3: Development builds (alpha/beta versions)
• Phase 4: Testing and quality assurance
• Phase 5: Final delivery and deployment
• Phase 6: Post-deployment support and training

5. Acceptance of Deliverables

Each milestone delivery follows an acceptance process:

• Client receives deliverable notification via email
• Review period of 5-7 business days for feedback
• Revisions implemented based on feedback (as per contract terms)
• Written acceptance required before proceeding to next phase
• Silence after review period may constitute deemed acceptance

6. Service Level Agreement (SLA)

For ongoing services (maintenance, support), we commit to:

• Response Time: Initial response within 4-24 hours based on priority
• Critical Issues: Resolution within 24-48 hours
• Standard Issues: Resolution within 3-5 business days
• Feature Requests: Scheduled for upcoming sprint cycles

7. Delays and Communication

In case of any delays:

• Clients will be notified promptly of any anticipated delays
• Revised timelines will be communicated in writing
• Delays caused by client (pending approvals, feedback, resources) may extend delivery dates
• Force majeure events are handled as per contract terms

8. Intellectual Property Transfer

Upon full payment:

• Complete source code ownership transfers to client
• All documentation and assets are delivered
• Third-party licenses are transferred or documented
• Deployment credentials and access are handed over